Putting People Before Numbers

Over the course of my career I have had the opportunity to both meet and work with executives and business owners from a wide range of business genres and classifications. When I first sit down with them, I always pose the exact same question of them… “Why are you or your organization in business?”

 

With rare exception, their responses are always the same… “To make money”.

The answer is also much the same for nonprofit organizations, municipalities and government agencies. While the responses may be on the order of “To raise funds” or “To increase operating revenue”, the essence of the “why” remains basically the same, to make money.  Nonprofits still need to cover their general operating costs and the cost of the services that they provide. Municipalities in like fashion need to cover their operating costs and the multitude of services which they provide to their citizens and visitors.

In our age of cutting edge technology and the ability to micromanage virtually every facet of our business operations, there is a higher degree of focus on crunching the numbers and managing the organization’s bottom-line than at any other time in history.

Yet, despite all of the enhanced tools that organizations have at their disposal to run their business operations, employee engagement is at an all-time low and employee turnover continues to be astronomically high.

Contrary to this general business trend, there are a select group of highly successful organizations from business, industry and government that have mastered the invaluable lesson of putting people before numbers.

What these organizations have learned firsthand over time is that if they continue to simply hire people to work for their organization’s money, their organization is going to continue to experience employee mediocrity, low engagement and turnover.  

However, when they started hiring people who “believe” in what the organization believes in, their people willingly invested their blood, sweat and tears in a shared belief of the organization’s mission, purpose and goal objectives. These organizations subsequently experienced substantial increases in engagement, productivity, employee job satisfaction and improved customer servicing.

These organizations developed leaders who believe and practice the unselfish act of risking their own interests so that others may excel. With the acute awareness that people are naturally trusting and cooperative, these leaders purposefully chose to provide their people with a trifecta set of successors:

● An environment of safety in which to work freely and creatively.

● Devote their leadership abilities to the purpose of helping others to succeed.

● Provide a tangible vision and pathway to a shared belief of the future.

When people feel that their leaders have their interests at heart, the lookout for each other, work harder, collaborate openly, bring forth their best talents and innovate.

What you need to comprehend is that the peculiar outcome of this unselfish approach to doing business together is that these organizations ultimately “made more money”.

The questions that your organization needs to come to grip with sooner rather than later are:

How much longer are your organization’s leaders going to view leadership in the context of positions and titles, rather than a responsibility to the organization and the people who comprise it?

How much longer is your leadership going to fixate its primary focus on revenue generation?

And lastly… “why”?

Copyright © 2015 Developing Forward | Thomas H. Swank, CBC